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Bugs, Gnats, Wasps and Killer Bees

A customer asked me why Brand X software was so buggy. I told him that if the computer industry waited until all software was de-bugged before release, we would never have released NT, Exchange, Windows Server 2003 or Vista.

Of course, I have colleagues who believe that would have been a monumental achievement. Personally, I find cheap jokes at Redmond’s expense to be…cheap. That doesn’t mean I won’t tell them. I just feel very dirty afterwards. The fact is all software is buggy. It’s almost like the term buggy is a misnomer. All software, in fact all of life, is a work in progress. Wow. That was heavy.

Perhaps we should call Bugs something different. How about “new insights” or “unexplained phenomena”? The problem is that those darn human beings are writing the millions of lines of code that go into a new software release. As much as we train them they appear to be subject to…human error. If you have ever looked at a page full of software code with all the dots, dashes, colons, imperators (?) spaces, slash throughs and underlines you would wonder how any software ever gets released.

Someone clearly needs to think outside the programming box and come up with a better language for programming (Bill Joy just fell off his think tank in Aspen). Until they do we are stuck with…C+-#_666/antichrist=f9* ct M #@%...or some such gobbledygook.

We tell customers to wait for a couple of maintenance packs to arrive before they upgrade to the next major release unless there are features or security issues addressed. Don’t upgrade because “we always like to be at the vendor’s latest version”. Do you like working weekends? Have you ever had to “go back a rev” to keep your enterprise running? It is not fun.

Instead of worrying about those pesky little bugs, focus on the big picture. Redmond is releasing their next Office upgrade!

Posted by Matt Hamilton on April 2, 2007 09:20 AM | Share This Blog! |

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